At Dark Drape, we aim to provide a seamless shopping experience, including fast and reliable shipping. Please read our Shipping and Delivery Policy to understand how your order will be processed and delivered.
1. Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. During high-demand periods, such as sales or holidays, processing times may be slightly extended. We will notify you if there are any significant delays.
2. Shipping Options & Fees
We offer multiple shipping options to cater to your delivery needs. Shipping charges will be calculated at checkout based on your location and selected shipping method.
3. Estimated Delivery Times
- Standard Shipping (within India): 5-7 business days
- Express Shipping (within India): 2-3 business days
Please note that these delivery times are estimates and may vary based on location, courier service, and unforeseen circumstances (e.g., weather conditions or delays with shipping carriers).
4. Shipping Areas
We currently ship across India. If you are located outside India and wish to place an order, please contact us at info@darkdrape.com to discuss international shipping options.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through our shipping partner’s website. Please allow up to 24 hours for the tracking information to be updated.
6. Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address, refusal to accept delivery, or multiple failed delivery attempts, we will contact you for re-delivery instructions. Any additional shipping fees incurred for re-shipping the package will be the customer’s responsibility.
7. Damaged or Lost Packages
We are not responsible for packages lost or damaged during transit. However, if your package arrives damaged, please contact us immediately at info@darkdrape.com, and we will assist in filing a claim with the shipping carrier.
8. Contact Us
If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us:
- Email: info@darkdrape.com
- Phone: +91 9466655289
- Address: Rohtak, Haryana, India
We appreciate your understanding and thank you for shopping with Dark Drape!